Terms and Conditions

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What we are not.
We are not a Detox center, medical center or hospital and can not offer 24 hour care. We are not medical doctors or psychologists but simply offer education on ideas and systems that we have learnt from the more than 2000 clients that have attended our retreats over the last five years. The Fountainhead Method, (Our Life Coaching philosophy) is our best understanding so far of the causes, and neutralisers of stress related illnesses.
Duty of Care 
Guests whom may have had suicidal thoughts over the last twelve months or require 24 hour care must bring their own chaperone or may not attend. If during your visit suicidal thoughts arise you must immediatly notify us so that we may get professional help in this area. Fountainhead only provides supervision from 7am to 8pm seven days. Those here for stress related health issues, (not Detox, pamper or Fitness retreats) are not allowed off the property unless supervised during the duration of their retreat. If you are on medication for your illness DO NOT REDUCE OR CEASE TAKING IT until you have completed your program and only then with your Medical doctors agreement and supervision.

Booking and early Termination, Late arrivals and Cancellation Policy for all Programs:  
To reserve your spot, payment in full including any transfers must be received within 21 days of arrival. For bookings made more than 21 days in advance a 50% deposit is required and then full payment at 21 days. A 16 day program is charged as a minimum, if you cancel less than 10 days before arrival.  If you change your mind up to 7 days after arrival then any nights used plus the 16 day penalty is charged. If early termination occurs 7 days or more after arrival then no refund is possible. Those giving less than 10 days notice of arrival date change will be charged for the nights missed at the agreed rate until arrival or shorten their program by same.So please think carefully before booking or attend a weekend seminar in advance to be sure our type of program is for you. Changes may be able to be moved within a 120 day window as long as 7 days notice is given, as long as your spot can be subsequently replaced. 
For many of these programs to have most chance of providing real help, they must be completed. Often when confronting fears and other "stuff " that often comes up with many of these programs, there will be an urge to "run away". You must push through this. I appreciate that this is a strong stance but some of these health conditions require a strong stance to be given their best chance of being over come.  
Smoking, alcohol and non presciption drugs. Only come if you are ready to Quit. Anyone found breaking this rule during their visit will be sent home. This is a condition of booking. No refund will apply. Regular rooms checks are conducted at random.
Fountainhead recomends the use of travel insurance.**

Cabin to self:
We NEVER guarantee Cabin to self. If you do require a cabin to YOURSELF, non sharing then you must book two spaces. The second one will be at 80% of the normal rate. 
Cuisine:
We juice detox most Mondays through Wednesday and all our cuisine is organic as well as dairy, caffeine and gluten free. For those not wishing to Juice Detox, an alternate menu is available at $85 daily extra charge.
How to find us 
67 McCarthy's Rd Maleny, Queensland, Australia. Ph: 07 5494 3494, Fax: 07 5429 6121
International visitors should fly into Brisbane airport.
Interstate visitors should fly into Sunshine Coast airport. 
From Brisbane we are only an hour north. Travel along the Bruce Highway to the Glasshouse Mountains turnoff. Take the Glasshouse Mountains Road to Landsborough and then the Landsborough Maleny Road. Fountainhead Organic Retreat is just minutes from the centre of Maleny.
Transfers: Are available from Sunshine Coast or Brisbane airports to our door. A train service operates from Brisbane airport to Landsborough station (pickups from Landsborough are free). Own steam: If you choose to drive to Fountainhead, it is a condition of all retreats to hand in your keys for the period of your program. Weekends are the exception.
** We can book your flights for you at no charge, just ask. 

Credit Card Fees: Amex attracts a 3.5 % service charge and all other credit cards a 1.5 % service charge.
Suggested Packing List: 
Before you pack, take a careful look at our suggested packing list below.